Frequently asked questions

Orders ship from Cebu through J&T Express. Delivery takes 3–7 days to Luzon and Mindanao, and 1–5 days to the Visayas, counted from the day your parcel is handed to the courier. Remote and island areas can take longer.

We pack orders within 1–2 business days after your payment is confirmed. Orders placed on weekends or holidays are processed the next business day.

Shipping is calculated at checkout from your delivery area and the packed weight of your order. Orders that reach the free-shipping minimum shown at checkout ship free.

Yes, we deliver to Luzon, Visayas and Mindanao through J&T Express. Some remote areas may not be covered by the courier; if checkout accepts your address, we will do our best to deliver, and we will message you if there is an issue.

The courier will contact you using the phone number you gave at checkout. Please keep it reachable. If delivery fails, we will email you so we can help arrange a re-delivery.

We currently accept GCash: scan our QR code or send to our GCash number. More payment options will be added later.

Place your order, send the exact total through GCash, then upload your payment screenshot and reference number on the confirmation page. We verify it manually, usually within 2–4 hours, and email you once it is confirmed.

Confirmation is manual, so it can take a little longer outside our working hours. You can check your status anytime on the Track Order page. If it has been more than a day, message us on Instagram with your order number.

Yes. Open the Track Order page with your order number and email and upload a new proof while the order is still waiting for payment.

Open the Track Order page and enter your order number and the email you used at checkout. You will see your status, courier, waybill number and a link to J&T's tracking page with your waybill already filled in. If you already have your J&T waybill number, you can also enter it on the same page to jump straight to J&T tracking. We also email you when your parcel is handed to the courier and when it is delivered.

It is on the confirmation page and in your order confirmation email. Check your spam folder if you cannot find it.

Contact us on Instagram as soon as possible with your order number. We can change or cancel an order only before it is handed to the courier.

Message us before your order is handed to the courier. Once it is with J&T, the address can no longer be changed.

Yes, from time to time. Enter a promo or affiliate code at checkout, and see the free-shipping minimum shown in your order summary.

Contact us within seven days of delivery for damaged, defective or incorrect items, with photo or video evidence. Because cosmetics are hygiene-sensitive, opened products cannot be returned for change of mind.

Open the Track Order page, find your delivered order, and submit the return request form. We will review it and get back to you by email.

Approved refunds are sent back to the account you paid with. We will email you when the refund is processed.

Message the official Alchemist Beauty Co. Instagram page. Please include your order number so we can help faster.

Yes. Apply on the Become an affiliate page. Approved affiliates get a personal code and a dashboard to track sales and payouts.